Privacy Policy

At CustomSong, your privacy matters to us. This policy explains what information we collect, how we use it, and how we keep your personal stories safe. We believe in being straightforward — no fine print, no surprises.

Information We Collect

When you use CustomSong, we collect the following information to create your personalized song:

• Your email address — so we can deliver your finished song and communicate with you about your order
• The name of the person your song is for — so we can personalize the lyrics
• Your quiz responses — including qualities, memories, and messages you share about your loved one
• Your genre and voice preferences — so we can match the musical style you want
• Payment information — processed securely by Stripe. We never see or store your credit card details.

We also automatically collect basic technical information such as your browser type, device, and IP address to help us improve our website and troubleshoot any issues.

How We Use Your Information

We use the information you provide to:

• Create your custom, personalized song based on your story
• Deliver your finished song to your email address
• Communicate with you about your order, including delivery updates and any revisions
• Improve our service and the quality of the songs we produce
• Respond to your questions or support requests

Your Song Is Private

The stories, memories, and messages you share with us are deeply personal — we treat them that way. Your song and the details you provide are created exclusively for you and are never shared publicly, used for marketing, or made available to other customers. Your story stays between us.

Information Sharing

We do not sell, rent, or trade your personal information. We only share your data with trusted third parties who help us deliver our service:

• Stripe — our payment processor, which securely handles all transactions. Stripe's privacy practices are governed by their own privacy policy.
• Email delivery services — to reliably send your song and order communications to your inbox.

We may also disclose information if required by law or to protect the rights and safety of our users and our business.

Data Security & Retention

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Your data is transmitted over encrypted connections and stored on secure servers.

We retain your personal information and song data for as long as needed to fulfill your order and provide ongoing access to your song. If you'd like us to delete your data, simply contact us and we'll take care of it promptly.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate information
• Request deletion of your personal data
• Withdraw consent for future communications at any time

To exercise any of these rights, please email us at hello@custom-song.org. We'll respond as quickly as we can — typically within a few business days.

Changes to This Policy

We may update this privacy policy from time to time. If we make significant changes, we'll post the updated policy on this page with a new "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please reach out to us at hello@custom-song.org. We're real people and we're happy to help.